What hours are your Donor Support representatives available? 8 months ago Updated Our regular Donor Service hours are Monday – Friday: 9 a.m. - 5 p.m. PT, and closed on Saturday and Sunday. Related articles I donated but did not get a tax receipt. What do I do? Will my donors get an email when I add a new story to my page? Can I donate anonymously and still receive a tax receipt? Tribute edits and/or questions